Reference architecture · Agentic AI

A claims desk that closes its own loop

A permissioned agent reads intake documents, drafts adjudication, and escalates anything below a confidence floor. Every action is traced and replayable.

01Agentic AI

The problem

Claims intake arrived as a mix of scanned PDFs, email threads and structured forms. The team could not scale review headcount fast enough, but they also could not accept an opaque model making payout decisions.

02Agentic AI

What we built

We built a permissioned agent as an explicit graph: extract, normalise, check policy, draft adjudication, and route. Each step has typed contracts and its own evaluation. Anything below the confidence floor escalates to a human with the evidence attached rather than being auto-approved.

03Agentic AI

What it proved

Every run writes a trace that can be replayed exactly, which is what made the system auditable enough to deploy.

What it is held to — illustrative figures

The numbers

Each figure is the measurement the system is held to. These are placeholders from the design comps until client-approved numbers replace them.

  1. Architecture

    Measured continuously; a regression here fails the build.

    Agentic AI
  2. P95 latency

    Measured continuously; a regression here fails the build.

    Agentic AI
  3. Eval coverage

    Measured continuously; a regression here fails the build.

    Agentic AI

This reference architecture sits under our agentic ai capability. Its figures are illustrative until a client approves the real ones.

Other reference architectures

Financial infrastructure

Market-data plumbing that stops guessing

Normalised multi-venue ingestion with deterministic replay, so teams can reproduce any minute of the day. Infrastructure only — no strategy, no advice, no return claims.

Applied ML / NLP

A custom pipeline for a 40-year archive

OCR repair, entity resolution and a domain fine-tune turned an unsearchable corpus into a retrieval layer with a defensible accuracy benchmark.

Start here

Let's build
the impossible.

Tell us the system you can't get built. We come back with a short, paid discovery — a clear plan and a fixed first milestone — usually within two working days.

01

Discovery

A working session to map the problem and define what "good" is measured against.

02

The plan

Architecture, milestones and a fixed first deliverable — yours to keep, either way.

03

We build

Embedded with your team or as a dedicated pod, shipping with traces, evals and docs.

hello@webdior.comDelhi, IN — working worldwide Booking Q3 2026